Capital Spreads was pleased to receive some ringing endorsements from its clients following its annual survey.
Each year Capital Spreads surveys its clients in order to gather feedback on their service to see if there are any specific areas for improvement. This year’s survey provided feedback on how clients perceive Capital Spreads, its competitiveness and whether they would recommend the service to their friends.
95% of all respondents agreed or strongly agreed that the broker was “easy to do business with”. This complimented past surveys where the service received from the Customer Support team has consistently been identified as a unique selling point – suggesting that any queries or instructions to trade are dealt with professionally.
A large proportion of clients felt that Capital Spreads offered value. 88% of clients said that they agreed or strongly agreed that competitive prices are offered. Capital Spreads strive to offer value for money and this has been achieved by keeping dealing spreads lower for longer. FX spreads are kept tight throughout the day, so clients will not see them widen overnight. Traders are able to access a broad range of financial markets including UK, European, US and other global equities, FX, indices, commodities and bonds. Spreads are kept tight with just a 1 point spread on the UK 100 index and EUR/USD exchange rate and traders are offered the option of trading on the go using mobile apps for the iPhone, iPad and Android devices.
As a result, 86% of clients said they would recommend the service that Capital Spreads provides.
